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Terms and Conditions of Service for Alpaca Clothes

  1. Introduction: Welcome to Alpaca Clothes. By using our services, you accept the following terms and conditions. Please read this document carefully before making any transaction.
  2. Services Offered: Alpaca Clothes specializes in the sale of alpaca and baby alpaca garments. We offer retail sales, wholesale sales, and customized textile design services according to customer needs.
  3. Purchase Process:
  • Order: Orders are placed exclusively through our online platform, as well as email and WhatsApp.
  • Confirmation: Once the order is received, we will send a confirmation email along with a proforma invoice.
  • Payment: Payment must be completed according to the available options on our website or through internal coordination, such as bank transfer or PayPal.
  • Shipping: Shipping times and costs vary depending on the destination and type of service selected, either by air or sea.
  1. Custom Design
  • Custom designs require prior customer approval before production.
  • Delivery times may vary depending on the complexity of the order.
  1. Prices and Payments
  • All prices are in US dollars (USD) and do not include applicable taxes.
  • We reserve the right to modify prices without prior notice.
  • Payments are secure and processed through certified platforms.
  1. Return and Exchange Policies
  • We only accept returns for manufacturing defects.
  • Returns must be made within 5 business days after receiving the product.
  • Custom products are not eligible for returns but can be corrected if necessary, with the company assuming the cost.
  1. Warranty
  • We guarantee the quality of our garments and their compliance with the specifications detailed in each order.
  • Any issues will be addressed promptly by our customer service team.
  1. Intellectual Property: All website content, including designs, images, and texts, is the property of Alpaca Clothes and is protected by copyright laws.
  2. Privacy Policy
  • Data Collection: We collect personal data such as name, address, email, and phone number to process orders and enhance customer experience.
  • Use of Information: We use this information solely to manage orders, shipments, customer service, and promotions, always with the customer’s prior consent.
  • Data Protection: We implement security measures to protect data against unauthorized access.
  • Information Sharing: We do not share personal data with third parties unless necessary to process orders (e.g., courier services).
  • Customer Rights: Customers can request access, correction, or deletion of their personal data by contacting our customer service team.
  1. Changes to the Terms: We reserve the right to modify these terms and conditions at any time. Updates will be posted on our website.
  2. Applicable Law: These terms are governed by the laws of Peru. Any dispute will be resolved before the competent courts of the country.
If you have any questions about our terms and conditions, please contact us through our customer service email.
Thank you for choosing Alpaca Clothes.
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