Terms and Conditions of Service for Alpaca Clothes
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Introduction: Welcome to Alpaca Clothes. By using our services, you accept the following terms and conditions. Please read this document carefully before making any transaction.
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Services Offered: Alpaca Clothes specializes in the sale of alpaca and baby alpaca garments. We offer retail sales, wholesale sales, and customized textile design services according to customer needs.
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Purchase Process:
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Order: Orders are placed exclusively through our online platform, as well as email and WhatsApp.
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Confirmation: Once the order is received, we will send a confirmation email along with a proforma invoice.
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Payment: Payment must be completed according to the available options on our website or through internal coordination, such as bank transfer or PayPal.
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Shipping: Shipping times and costs vary depending on the destination and type of service selected, either by air or sea.
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Custom Design
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Custom designs require prior customer approval before production.
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Delivery times may vary depending on the complexity of the order.
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Prices and Payments
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All prices are in US dollars (USD) and do not include applicable taxes.
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We reserve the right to modify prices without prior notice.
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Payments are secure and processed through certified platforms.
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Return and Exchange Policies
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We only accept returns for manufacturing defects.
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Returns must be made within 5 business days after receiving the product.
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Custom products are not eligible for returns but can be corrected if necessary, with the company assuming the cost.
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Warranty
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We guarantee the quality of our garments and their compliance with the specifications detailed in each order.
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Any issues will be addressed promptly by our customer service team.
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Intellectual Property: All website content, including designs, images, and texts, is the property of Alpaca Clothes and is protected by copyright laws.
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Privacy Policy
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Data Collection: We collect personal data such as name, address, email, and phone number to process orders and enhance customer experience.
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Use of Information: We use this information solely to manage orders, shipments, customer service, and promotions, always with the customer’s prior consent.
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Data Protection: We implement security measures to protect data against unauthorized access.
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Information Sharing: We do not share personal data with third parties unless necessary to process orders (e.g., courier services).
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Customer Rights: Customers can request access, correction, or deletion of their personal data by contacting our customer service team.
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Changes to the Terms: We reserve the right to modify these terms and conditions at any time. Updates will be posted on our website.
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Applicable Law: These terms are governed by the laws of Peru. Any dispute will be resolved before the competent courts of the country.