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Faq

Frequently Asked Questions.

At Alpaca Clothes, we primarily use alpaca and baby alpaca, with the latter being a finer, softer, and more luxurious material. Baby alpaca comes from the softest and finest parts of the adult alpaca, and is known for its softness and delicacy. On the other hand, regular alpaca is thicker and less soft than baby alpaca, but still a high-quality fiber. Both fibers are highly valued for their softness, warmth, and durability, but if you are looking for a smoother, more exclusive garment, we recommend choosing baby alpaca.

Alpaca and baby alpaca garments are delicate, so it is recommended to hand wash them in cold water using a mild detergent. Avoid using a dryer, and instead, let the garments air dry flat. To maintain their shape and softness, you can also use a soft-bristle comb to remove any pilling that may form over time.

Yes, we ship to various countries, including the United States, Canada, Australia, Japan, Italy, and Germany, among others. We work with international shipping companies to ensure our products arrive on time and in good condition.

Yes, we offer a personalized service that allows you to create your own designs. If you are interested in working with us to customize a garment, you can contact our team to discuss the details and bring your unique design to life.

We accept payments via bank transfer or PayPal, ensuring secure and convenient transactions for our international customers.

Yes, we guarantee the quality of our garments. If you encounter any issues with your order, our customer service team will be happy to assist you in resolving the problem efficiently.

The shipping time is approximately 3 business days. After processing your order, it will be shipped within this period. You will receive a tracking number to monitor the status of your shipment.

Yes, we require full payment in advance for all orders. This ensures the production and shipping of your products without any issues.

Yes, we sell wholesale. If you are interested in purchasing large quantities of our products for your business, please contact us to receive information on pricing and special conditions for wholesalers.

We do not accept returns, except in cases where the garment or order has manufacturing defects or shipping errors. If you receive a defective or incorrect product, please contact us within 7 business days of receiving the order to arrange for a return or exchange.

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